Fix Audio Only Playback on Reveel: Quick Troubleshooting Steps!

Modified on Sun, 12 May 2024 at 08:47 AM

Getting only audio but no video on Reveel? Don't worry, these quick troubleshooting steps can often fix the issue:

  1. Check Your Internet Connection:  A weak or unstable internet connection can cause streaming problems. Ensure you have a strong Wi-Fi signal or a stable internet connection.

  2. Restart Your Device and App:  Sometimes, a simple restart can resolve temporary glitches. Turn your device off completely, wait a few seconds, and then power it back on. Additionally, close the Reveel app and reopen it.

  3. Update Your Software and App:  Outdated software or app versions can sometimes lead to compatibility issues. Check for updates on your device's operating system and ensure you're using the latest version of the Reveel app.

  4. Switch Wi-Fi Networks (if applicable):  If you're using Wi-Fi, try connecting to a different network to see if the issue persists. This can help identify whether the problem lies with your internet connection.


Need More Support?


If you've tried these steps and the video playback isn't working, feel free to use the Live Chat at the bottom and chat with our amazing Customer Support Team or email support@reveel.net. We can provide further assistance to diagnose the problem and get you back to enjoying Reveel!


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