Troubleshooting

Learn how to set up Reveel on your device and troubleshoot common issues.

Powercycle your modem/router
Why do we need to do a power cycle on the modem or router when your movies buffer? This is to ensure that the internet connection you have on the device...
Tue, 6 Sep, 2022 at 7:51 AM
Movies are buffering
Crap! That is not what we want you for an experience! There are several reasons why it may be buffering: Check your internet connection on your device...
Tue, 6 Sep, 2022 at 7:52 AM
App crashes while watching a movie
Please be sure that the device you are using is compatible with the Reveel app. To check compatibility, check the system requirements to download Reveel...
Tue, 6 Sep, 2022 at 7:51 AM
Restart your home network
If you are having some network issues, it is advised to refresh your network by doing the following steps below. This helps you obtain a fresh background an...
Tue, 6 Sep, 2022 at 7:51 AM
How to find full length movies?
Using an iOS device, after you log in, go to Featured > Tap Popular Movies. You can find all the full-length movies in Reveel.  Need More Su...
Tue, 6 Sep, 2022 at 7:47 AM
How to clear browser cache
Why does one need to clear the browser cache? When you use a browser, like Chrome, Firefox, or any other, it saves some information from websites in its...
Tue, 6 Sep, 2022 at 7:49 AM
Use another browser to isolate loading issue
Are you having problems loading a film? If your internet connection is fast enough and you are having some issues watching through Reveel whether you ar...
Tue, 6 Sep, 2022 at 7:49 AM
Audio is playing but no video on my device
If you are experiencing no video but there is audio on your device while streaming through Reveel, you must do the following: Check your internet conne...
Tue, 6 Sep, 2022 at 7:50 AM
How do I bookmark movies and series?
To bookmark movies on your favorites, simply click "Browse", Scroll down and choose the movie you want to save. Hover your mouse on the m...
Sun, 21 Aug, 2022 at 1:18 PM